Refund policy

Refund /Rerurn policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@osher-jewelry.com. If your return is accepted, we’ll send you a return shipping label, as well (from USA )as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

  sales@osher-jewelry.com

In case we approved return, please contact us first to get instructions how to send it back.

Our address: 

Po box 41. zip code: 4285000. Be'erotayim, Israel. 

+in case of a return, because of damage or defect -we will return the shipping fees  +++

+in case of return from other reason - we will refund the item Exclude the shipping fees+++

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalized jewelry, custom-made-can't be returned.

 ring's made by size - cant be returned. (but please contact us if you have any problem with the ring).
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.